Terms of Service for The Baroness Hotel

1. Booking Process:

   • Guests are required to book accommodations online through our website or other third-party platforms, each of which has its own terms of service. When booking through our website, guests must provide payment details.

   • A cancellation policy applies: cancellations made at least 48 hours prior to 14:00 (local time) of the booked stay will receive a full refund. Cancellations made between 24 and 48 hours prior to 14:00 will receive a refund of 50% of the booked stay. Cancellations made within 24 hours prior to 14:00 will not be refunded, and the entire stay amount will be charged.

   • Any changes to the booking, inclusive of dates or number of people may be done for a $5 fee, at least 48 hours prior to 14:00 of the booked stay. For changes after this time, please contact us at info@thebaronesshotel.com to inquire.

2. Guest Responsibilities:

   • Quiet hours are observed from 10:00 PM to 6:00 AM. Smoking is strictly prohibited in rooms and on the property. Cooking in your room is prohibited as well. 

3. Complaints Policy:

   • Complaints are taken seriously. Information on how to file a complaint can be found on our website under the complaints policy section in the footer of the page, or guests may email us at info@thebaronesshotel.com.

4. Liability:

   • The Baroness Hotel holds no liability for lost items, injuries, or damages to guests or their property during their stay and time on the property, including any luggage left for storage.

5. Guest Eligibility and Special Accommodations:

   • The property is for adults only; no children are allowed to stay. Pets are not permitted in rooms or on the property.

   • Guests requiring special accommodations should communicate their needs to us before booking to ensure we can accommodate them. This can be done via online chat or by emailing info@thebaronesshotel.com.

6. Privacy and Security:

   • Guests are expected to use secure technology and respect personal boundaries during their stay.

   • We comply with all applicable laws and regulations regarding guest privacy. Any privacy complaints will be promptly addressed.

7. Intellectual Property:

   • All content on our website and promotional materials belongs to [The Baroness Hotel] and may not be used elsewhere without written permission from one of the owners.

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By booking accommodations at The Baroness Hotel, guests agree to abide by these terms and conditions and it will be required by all guests making a booking to agree with these.