At The Baroness Hotel, we are committed to protecting the privacy and security of our guests' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information provided to us by guests and visitors to our establishment.

1. Information We Collect: We collect personal information from guests and visitors, including but not limited to:

• Name

• Address

• Email

• Phone number

• Payment information

This information is collected through online bookings, email inquiries, and in-person registration.

2. Use of Information: The information collected is used for the following purposes:

• Booking reservations

• Sending newsletters and promotional offers

• Improving our services

3. Third-Party Sharing: We do not share guests' personal information with third parties, except in cases where bookings are made through third-party sites such as Airbnb and Expedia.

4. Security Measures: We implement security measures to protect the confidentiality, integrity, and availability of guests' personal information. These measures include limiting access to data, encryption, and collecting only essential information.

5. Cookies: We use cookies on our website for tracking purposes. These cookies help us improve user experience and track website analytics.

6. Rights of Guests: Guests can exercise their rights regarding their personal information by contacting us at info@thebaronesshotel.com to unsubscribe from our emails or request the removal of their information.

7. Legal Compliance: We comply with the Data Protection Act enforced by the Postal and Telecommunication Regulatory Authority in Zimbabwe. We have appointed a Data Protection Officer to ensure compliance with all obligations under this act.

8. Transfer of Data: We ensure the transfer of data to other jurisdictions complies with Part VII of the Data Protection Act. We assess the adequacy of data protection in the recipient country or organization before transferring any personal information.

9. Breach Notification: In case of a security breach affecting guests' data, we notify the National Data Protection Authority within twenty-four hours as required by the Data Protection Act.

10. Enforcement: We enforce guests' privacy rights in accordance with the Human Rights Commission and the Cyber Security and Monitoring of Interceptions of Communications Centre.

11. Online Marketing: We comply with the Consumer Protection Act regarding electronic marketing and online transactions.

For any inquiries regarding our privacy policy or the handling of personal information, please contact us at info@thebaronesshotel.com.