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Modern bed and breakfast, nestled away in the tranquil setting of Zimbabwe. Onvergeetlik Hotel vir oomblikke Ryk in emosies Bespreek 'n kamer

Book a room with us today, at the best rates you'll find! Do you have an event you want to host with us? Do you want a special price for multiple guests? Then you’re in the right place. Click the option that best suits you and you will be taken to the form. Venue Hire Multi-Room Booking

Have a complaint? Check what to do here, so we can fix it for you. Complaints Procedure At The Baroness Hotel, we are committed to providing exceptional service to all our guests. If, however, you have any concerns or complaints during your stay, we encourage you to follow our procedure outlined below: 1. Submitting a Complaint: You can submit your complaint via email to info@thebaronesshotel.com or through our online form available on our website. 2. Contact Management: Your complaint will be addressed by our management team. Please ensure you include all relevant details in your complaint submission, such as: Your name and contact information Date and time of the incident Specific details of the issue Any individuals involved or witnesses Any supporting evidence or documentation 3. Timeline for Reporting: Guests have up to 28 days from the occurrence of the issue to report their complaint. While we encourage timely reporting, we understand that some issues may only become apparent after this period. 4. Escalation Process: If you are not satisfied with the resolution provided by our management team, your complaint will be escalated to the manager and owner for further review and action. 5. Confidentiality: All complaints will be treated with the utmost confidentiality. However, please note that due to the nature of our business, complaints cannot be submitted anonymously. 6. Response Time: We aim to respond to all complaints within 5 working days. Please be patient as we thoroughly investigate and address each issue to ensure a satisfactory resolution. We value your feedback and appreciate the opportunity to address any concerns you may have. Your satisfaction is our priority, and we are committed to ensuring you have a pleasant and enjoyable stay at The Baroness Hotel.

Book a room with us today, at the best rates you'll find! Multi-Room Booking Name* Email* Phone Number of people/rooms* 2 people max in a room. Includes breakfast. Check-in date * Check-out date* Reason for stay* Any other information or requests you have? We can provide dinner at an extra cost. Submit

Want to know our terms and conditions? Click here to read them! Terms of Service Terms of Service for The Baroness Hotel Booking Process: Guests are required to book accommodations online through our website or other third-party platforms, each of which has its own terms of service. When booking through our website, guests must provide payment details. A cancellation policy applies: cancellations made at least 48 hours prior to 14:00 (local time) of the booked stay will receive a full refund. Cancellations made between 24 and 48 hours prior to 14:00 will receive a refund of 50% of the booked stay. Cancellations made within 24 hours prior to 14:00 will not be refunded, and the entire stay amount will be charged. Any changes to the booking, inclusive of dates or number of people may be done for a $5 fee, at least 48 hours prior to 14:00 of the booked stay. For changes after this time, please contact us at info@thebaronesshotel.com to inquire. Guest Responsibilities: Quiet hours are observed from 10:00 PM to 6:00 AM. Smoking is strictly prohibited in rooms and on the property. Cooking in your room is prohibited as well. Complaints Policy: Complaints are taken seriously. Information on how to file a complaint can be found on our website under the complaints policy section in the footer of the page, or guests may email us at info@thebaronesshotel.com . Liability: The Baroness Hotel holds no liability for lost items, injuries, or damages to guests or their property during their stay and time on the property, including any luggage left for storage. Guest Eligibility and Special Accommodations: The property is for adults only; no children are allowed to stay. Pets are not permitted in rooms or on the property. Guests requiring special accommodations should communicate their needs to us before booking to ensure we can accommodate them. This can be done via online chat or by emailing info@thebaronesshotel.com . Privacy and Security: Guests are expected to use secure technology and respect personal boundaries during their stay. We comply with all applicable laws and regulations regarding guest privacy. Any privacy complaints will be promptly addressed. Intellectual Property: All content on our website and promotional materials belongs to [The Baroness Hotel] and may not be used elsewhere without written permission from one of the owners. By booking accommodations at The Baroness Hotel, guests agree to abide by these terms and conditions and it will be required by all guests making a booking to agree with these.

Have a problem? Fill out this form, so we can make things right! Complaints Form First and Last Name Phone Email Choose an Issue Message Send Thank you for filling out the form- we will get back to you within 2 working days.

Want to know how we handle your information? Find out here! Privacy Policy At The Baroness Hotel, we are committed to protecting the privacy and security of our guests' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information provided to us by guests and visitors to our establishment. 1. Information We Collect: We collect personal information from guests and visitors, including but not limited to: Name Address Email Phone number Payment information This information is collected through online bookings, email inquiries, and in-person registration. 2. Use of Information: The information collected is used for the following purposes: Booking reservations Sending newsletters and promotional offers Improving our services 3. Third-Party Sharing: We do not share guests' personal information with third parties, except in cases where bookings are made through third-party sites such as Airbnb and Expedia. 4. Security Measures: We implement security measures to protect the confidentiality, integrity, and availability of guests' personal information. These measures include limiting access to data, encryption, and collecting only essential information. 5. Cookies: We use cookies on our website for tracking purposes. These cookies help us improve user experience and track website analytics. 6. Rights of Guests: Guests can exercise their rights regarding their personal information by contacting us at info@thebaronesshotel.com to unsubscribe from our emails or request the removal of their information. 7. Legal Compliance: We comply with the Data Protection Act enforced by the Postal and Telecommunication Regulatory Authority in Zimbabwe. We have appointed a Data Protection Officer to ensure compliance with all obligations under this act. 8. Transfer of Data: We ensure the transfer of data to other jurisdictions complies with Part VII of the Data Protection Act. We assess the adequacy of data protection in the recipient country or organization before transferring any personal information. 9. Breach Notification: In case of a security breach affecting guests' data, we notify the National Data Protection Authority within twenty-four hours as required by the Data Protection Act. 10. Enforcement: We enforce guests' privacy rights in accordance with the Human Rights Commission and the Cyber Security and Monitoring of Interceptions of Communications Centre. 11. Online Marketing: We comply with the Consumer Protection Act regarding electronic marketing and online transactions. For any inquiries regarding our privacy policy or the handling of personal information, please contact us at info@thebaronesshotel.com .

Have something you need to ask? Find our contact details here! Kontak Ons Please fill in the form below and we will get back to you as soon as we can! Adres 3 Baron Close Burnside Bulawayo, Zimbabwe Foon +27 765255976 WhatsApp +27 76 5255 976 E-pos thebaronesshotel@gmail.com Sosiale media Google Reviews First Name Last Name Email Country Code Phone Message Send Thank you for your message!

Book a room with us today, at the best rates you'll find!

Have any questions? Here are our most asked questions, answered! Frequently Asked Questions:

Book a room with us today, at the best rates you'll find! Venue Hire Name* Email* Phone Event Type* Wedding Braai Girls/Guys Weekend Other, please specify What date would you like this event to be held on? * If it is multiple dates, please mention that in the extra information box. Will you need use of the kitchen, or will you be hiring caterers? * Will you require accommodation?* If you do, for how many people/rooms? And how many nights? (2 people max in one room) Includes breakfast. Any other information you would like to share with us? Submit